Tag: linkedin

All the articles with the tag "linkedin".

• Bad Customer Service Always Costs More Than It Saves

  Published: Jan 5, 2026
  · 2 min read

  A terrible experience with Avianca reminded me why treating customers badly is never a good business move. Basic Unit Economics math proves it.

• I flew Avianca: every single touchpoint failed

  Published: Jan 4, 2026
  · 3 min read

  A Cartagena-Bogotá flight with Avianca with my 4-year-old twins turned into a masterclass in every possible systemic failure: check-in kiosk, counter, boarding, and seats. The worst airline in the country.

• If X then Y: the Feel Good Productivity technique for hitting your goals

  Published: Jan 2, 2026
  · 1 min read

  Another gem from Feel Good Productivity: tie desired behaviors to existing routines with the 'If X, then Y' formula. Perfect for early-year goals.